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Our aim is to provide a remarkable, indispensable estate agent and letting service to our customers

We care about customers

  • We uphold the highest expectations of honesty, integrity and ethical behaviour.
  • You can expect determination to achieve results with frequent communication.
  • We'll treat you with courtesy and respect to ensure our commitments are always met.

We listen to customers and respond

  • When you contact us you can trust that we'll take ownership, act on our commitments and get it right first time.
  • We will not raise false expectations.
  • We measure our performance through regular customer research and act on your feedback.
  • We'll acknowledge all complaints and resolve them as a priority.

We keep customers informed

  • We're committed to open and transparent communications.
  • You'll find the latest news and information about our products and services on our website at www.borronshaw.co.uk
  • We're committed to keeping you informed ensuring that you stay in control of the sales process at every step of the way.

We build strong relationships

  • You'll have an assigned Account Manager to look after you, however, any member of our Team can help you with your enquiries.They'll use their industry experience and expertise to meet your needs.
  • We have a team of professionals, ranging from our sales and lettings to our financial advisers, who deliver a superior customer service experience.
  • Our customers have trusted our local, independent family business for over 40 years. Throughout that time we've established a network of trusted providers that we can recommend to help you move home.